1. No Standard Refunds

All payments made to Creativano are non-refundable. This includes, but is not limited to:

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• Retainers and advance payments

• Milestone-based payments 

• Subscription or recurring service fees

• Consulting, strategy, advisory, and professional service charges

Once a payment is successfully processed through our payment gateways, including Razorpay or Zoho Payments, it is considered final.

2. Exceptional and Genuine Cases
Refunds may be considered only in rare and exceptional circumstances, where the request is determined to be genuine and valid.
Such cases are reviewed strictly on a case-by-case basis, at the sole discretion of Creativano. Examples may include:

• Verified duplicate or erroneous payments 

• Situations where Creativano is unable to deliver the agreed scope due to internal limitations

• Extraordinary circumstances beyond reasonable control

Approval of a refund in one instance does not establish a precedent for future cases.

3. Partial Refunds (If Approved)
If a refund is approved:
 

• It may be partial, after accounting for work completed, time invested, and resources allocated

• Any work already delivered or completed will remain the intellectual property of Creativano, unless otherwise agreed in writing

4. No Refund After Work Commencement

Once any form of work has commenced, including research, strategy, design exploration, development, or consultation, no refunds will be issued.

5. Payment Gateway Processing
All approved refunds will be processed through the original mode of payment used at the time of transaction. Processing timelines may vary depending on the payment gateway, bank, or card issuer and are outside Creativano’s control.

6. Contact Information

For refund-related queries or to request a refund evaluation, please contact:
Email: finance@creativano.com

Phone: +91 97911 83836

Please include your invoice number, payment reference, proof of payment, and a brief explanation of your request.